This website is owned and operated by Hospice West Auckland (“we”, “us”, “our”). By accessing and using this website or purchasing from our online store, you agree to these Terms & Conditions.
Hospice West Auckland is a registered charity providing specialist palliative care services. All proceeds from sales support our services in the community.
You agree to use this website lawfully and respectfully. You must not:
We reserve the right to restrict or terminate access if these terms are breached.
We sell donated and second-hand goods. As such:
We reserve the right to withdraw or update products at any time without notice.
All prices are listed in New Zealand Dollars (NZD).
Prices include GST where applicable.
We take reasonable care to ensure pricing is accurate, however errors may occur. We reserve the right to correct pricing errors and cancel affected orders if necessary.
When you place an order, you will receive a confirmation email. This does not guarantee acceptance of the order.
We reserve the right to cancel or refuse orders where:
Payments are processed securely through trusted third-party providers. We do not store full credit card details.
Shipping and delivery are subject to our Shipping & Delivery Policy.
Risk in goods passes to you upon delivery. If your item arrives damaged, please contact us promptly.
Returns are subject to our Returns & Refund Policy.
Due to the nature of donated and second-hand goods:
If an item is faulty or significantly not as described, we will work with you to resolve the issue in accordance with your rights under the Consumer Guarantees Act 1993.
All content on this website, including text, images, logos, and branding, is the property of Hospice West Auckland unless otherwise stated.
You may not copy, reproduce, or use any content without prior written permission.
To the extent permitted by law, Hospice West Auckland is not liable for any indirect, incidental, or consequential loss arising from:
Given the nature of donated and second-hand goods, items are sold in their current condition, with reasonable efforts made to describe them accurately.
Nothing in these terms limits your rights under New Zealand consumer law.
Your use of this website is also governed by our Privacy Policy.
We handle personal information in accordance with the Privacy Act 2020.
We may update these Terms & Conditions from time to time. Updated versions will be published on this website and take effect immediately upon publication.
We reserve the right to suspend or terminate access to this website at our discretion where these terms are breached.
If you have any questions about these Terms & Conditions, please contact us:
Email: flairshop@hwa.org.nz
Phone: 09 - 416 0291
Please also refer to our:
We are getting ready for New Spring clothing .. standby for updates or visit us in-store
