Shipping & Payment Info

Shipping & Payment

1. Overview
We aim to make purchasing from Flair simple and convenient. As many of our items are one-off, donated, or fragile, availability and handling may vary.

2. Pickup
At this stage, all purchases are pickup only from our store:

Pickup location
2B Topere Way, Westgate
Auckland, 0814

Hours
9am – 5pm, Monday to Sunday (excluding public holidays)

Please note:

• Orders must be collected within 7 days of purchase
• Please bring your proof of purchase (digital receipt is fine)

3. Delivery
We do not currently offer a standard delivery service.

For larger items (such as furniture), we can connect you with a trusted third-party delivery provider.

• Delivery is arranged directly with the provider
• Payment is made separately
• Timing and costs will vary

If you require assistance, please contact us and we’ll help coordinate options.

4. Order Processing
Orders are typically ready for pickup within 1 - 3 business days.

Please note:

• Orders are not processed on public holidays
• Some items may require additional preparation time

5. Damages and Issues
Please check your item at the time of collection.

If your item is:

• Damaged, or
• Faulty

Please contact us as soon as possible with details and photos where possible. We will work with you in line with our Returns & Refund Policy.

6. Returns and Exchanges
Returns and exchanges are handled in accordance with our Returns & Refund Policy.

Key points:

• No returns for change of mind
• Remedies available misdescribed items
• Many items are one-off and cannot be replaced

7. Payment Options
We accept secure online payments via:

• Credit and debit cards (e.g. Visa, Mastercard)

8. Payment Requirements

• Full payment is required at the time of purchase
• Orders will not be processed until payment is received
• We do not store full credit card details
• If a payment is declined, the order will not be completed

9. Security
We take payment security seriously and use secure systems to process transactions.

10. Contact
If you have any questions, please contact us:

Email: flairstore@hwa.org.nz
Phone: 09 416 0291