At Hospice West Auckland, we aim to provide clear and accurate descriptions of all items sold through our online store. As a charity selling donated and second-hand goods, we appreciate your understanding that items may vary in condition.
This policy explains what to do if you are unhappy with your purchase.
Please inspect your order upon receiving it.
If your item:
Please contact us within 7 days of delivery with:
We will review your request and work with you to resolve the issue.
If your item is confirmed to be faulty or misdescribed, we will offer an appropriate remedy, which may include:
Refunds will be processed to the original payment method where possible.
Your rights under the Consumer Guarantees Act 1993 apply.
We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.
All items are:
We make reasonable efforts to describe items accurately, including any known faults. Minor signs of wear or imperfections are not considered faults.
Unless faulty or not as described, the following items are not eligible for return:
Exchanges are only offered where:
As many of our items are one-off, replacements may not always be possible.
If a return is approved:
If you have any concerns about your order, please contact us:
Email: flairshop@hwa.org.nz
Phone: 09 - 416 0291
We are getting ready for New Spring clothing .. standby for updates or visit us in-store
